BY BOOKING WITH US YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS

CANCELLATION POLICY - For all properties booked directly with Groundswell.

Changes or cancellations made within 24 hours of your booking are free of charge. Beyond that, all cancellations will incur a $50 administration fee and refunds that are specific to the property. These are detailed below.

On rare occasions, Groundswell may need to cancel a booking. This is usually in response to something that is out of our control, such as a property maintenance issue, a change of home ownership etc. Groundswell Property does not accept any liability for such occurrences, financial or otherwise. In these cases, we will make every effort to relocate you to a similar or better property, and you will not be charged. No financial compensation will be offered.

Cancellation policies on Airbnb, Booking.com and other platforms may vary slightly.

CANCELLATION POLICY - The Fantails Hideaway, On Point House, Hillside Haven + Unit, & Wainui Townhouses - Okiwi Landing and Harbourside Haven.

To receive a full refund, guests must cancel at least 30 days before check-in.
Any cancellations made between 7 and 30 days before check-in will receive a partial refund: 50% of the booking plus cleaning fee, less the first night.
Any cancellation made between 0 and 7 days before check-in, will not receive a refund.
If booked fewer than 30 days before arrival: full refund for cancellations made within 24 hours of booking, if the cancellation occurs at least 14 days before check-in.
If your reservation details change, please get in touch at least 30 days before check-in and we will adjust accordingly.

CANCELLATION POLICY - All Other Properties

To receive a full refund, guests must cancel within 24 hours of booking, or at least 5 days before check-in.
Any cancellations made between 1 and 5 days before check-in will receive a partial refund: 50% of the booking plus cleaning fee, less the first night.
Any cancellations made on or after the day of check-in, will not receive a refund.
If your reservation details change, please get in touch at least 5 days before check-in and we will adjust accordingly.

EXTRA GUESTS

Most properties are listed for a minimum number of guests, and extras beyond this are allowed up to a maximum for the property. If added to the reservation, these are valid for the whole duration of the booking.

If you would like extra guests to come only for a few nights of your booking, this is also fine (up to the maximum) and will be added as a custom charge. In order to cover linen and base costs, a minimum of two nights for extra guests is charged. Please request that this is added to your reservation.

We reserve the right to add such costs to your reservation after your stay if it is clear that more guests stayed than the booking arrangement accomodated.

PAYMENT TERMS

Deposit: 50% of the total booking cost is due to confirm the reservation.
Balance of the total cost is due 7 days before check-in.

Direct bookings benefit from a lower rate than the same booking on a third party platform, but they do incur credit card processing fees. To avoid these fees, you can opt to pay by direct bank transfer.

PROPERTY RULES

No pets are allowed.
Strictly no smoking indoors. If you smoke outdoors, please do so responsibly and remove butts from the property on departure.
No more than the number of guests booked. Additional charges will apply if you exceed the number booked.
All our properties are in residential areas and have a noise curfew from 10pm to 9am.
Events are not allowed without prior arrangement. This includes birthday parties, hens/stag doos and wedding celebrations. In some cases we can be flexible on events, depending on the nature of the occasion and provided guest numbers do not exceed the number booked.
Rubbish - an allowance has been made for 1x large full Raglan rubbish bag. Additional rubbish must be taken with you or dropped at a local refuse disposal station (details in house info folder). An additional charge of $25/blue bag will be charged for any additional rubbish disposal required.
Recycling - an allowance for 1x full recycling bin has been made per stay. Additional recycling must be taken with you or an additional charge of $25 per box will be applied for disposal.
For any personal belonging/s that are left at the property, there is a $20 (regardless of size) minimum return fee + courier bag/packaging. This is to cover staff travel and time to the post office + administering the return charge.

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